Directory of Services (DoS) – PSNC Website
The Directory of Services (DoS) is a central directory of information, managed by NHS Digital, which provides NHS 111 call handlers and others with real-time information about services available to support patients.
Pharmacy services and opening times are included in the DoS and it is important for the efficient operation of NHS 111 and certain other emergency care providers that information about pharmacy services is accurate to enable patients to be appropriately referred to community pharmacies, as for the Community Pharmacist Consultation Service.
The DoS is not publicly available, as it contains private information, such as phone numbers for the exclusive use of healthcare professionals, but pharmacy teams can access the DoS through various web-based systems.
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Pharmacy contractors can check or change their DoS profile information through the NHS Profile Manager (a new tool that replaced the Directory of Services (DoS) Profile Updater in June 2022).
From 9 November 2020, under the NHS Terms of Service, contractors must ensure that their pharmacy’s DoS profile is complete and accurate. Additionally, contractors should verify and, if necessary, update the information contained in the pharmacy profile at least once every quarter of the fiscal year.
The NHS financial quarters run from April 1 to June 30, July 1 to September 30, October 1 to December 31 and January 1 to March 31.
Editing or verifying a pharmacy profile creates a record in the NHS Profile Manager which will serve as evidence to NHS England & NHS Improvement (NHSE&I) that these actions have been taken. NHS Digital will prepare a report for NHSE&I of contractors who have submitted a submission to the NHS Profile Manager each quarter, which will be used for contract management purposes.
The NHS Profile Manager requires contractors to use their personal NHSmail account to enable user validation to support tool security.
Pharmacies are profiled on the DoS using a series of different profiles; the number of these profiles varies depending on the location of the pharmacy in the country and the services provided. For example, the Community Pharmacist Consultation Service (CPCS) is known by the following service names on the DoS to reflect the two levels of the service (emergency drug supply and minor illness):
|Pharma+||Standard Plus Pharmacy Service Delivery supply of urgent drugs|
|SCPC||Minor illness service with a reference period of 24 hours or more|
|SCPC+||Minor illness provision with a reference period of 12 hours|
|CPCS++||Minor illness service with a reference period of 6 hours|
Once logged into the NHS Profile Manager, contractors should search by ODS code or postcode to ensure that all of their service profiles are included in the DoS.
Once the pharmacy details on the NHS Profile Manager have been submitted, the contractor will receive an email confirming the submission. This should be instant, however, please allow up to two hours for emails to be delivered. If emails are not received, please check spam first before emailing the NHS website helpdesk. with “Using NHS Profile Manager” in the subject line of the email to confirm that the submission has been received.
Contractors are advised to retain such confirmation emails as evidence of compliance with this Terms of Service requirement.
The information provided by the contractors on the NHS Profile Manager will automatically be reflected in the DoS approximately 10 minutes after the change is submitted. However, the changes will not be reflected on the NHS Profile Manager until the next day, because it has a nightly data stream from the DoS. Where DoS or NHSE&I officials have questions regarding the information provided, they will contact the contractor to resolve the matter. Where changes can be accepted without referral to the pharmacy, no follow-up contact will be made.
If the contractors encounter technical difficulties in accessing the NHS Profile Managerthey can email the helpdesk ([email protected]).
NHS Digital continues to explore improvements and incorporate feedback from PSNC, pharmacy contractors and others.
If you want to request further improvements are added on the NHS Profile Manager wish list, you can contact: [email protected]
Find out more: PSNC’s NHS Profile Manager webpage.
Most outsourcers were familiar with using the Directory of Services (DoS) Profile Update to verify and modify their pharmacy’s DoS profile from previous pharmaceutical quality programs. The tool was replaced by NHS Profile Manager in June 2022.
The opening hours included in a pharmacy’s DoS profile should be those agreed with NHSE&I, ie main and additional opening hours. Entrepreneurs should update their DoS profile when pharmacy opening hours change, either temporarily or permanently. This is to prevent patients from being inappropriately referred to the pharmacy while it is closed.
For temporary closures of more than five days, entrepreneurs can change their opening hours in the NHS Profile Manager.
If contractors have login credentials for the DoS Capability Status Toolfor temporary closures of less than five days, they can change their Red Amber Green (RAG) status to ‘RED’ in the status tool (ILocal DoS managers will be able to advise you on login credentials for the DoS Capability Status Tool). If the contractor does not have access to the tool, they can use the NHS Profile Manager to make the change.
Alternatively, the DoS emergency change number (0300 0200 363) can be used if needed, or you can contact your local DoS officer.
Contractors are required to include in their DoS profile their hours of operation on public holidays, Christmas Day, Good Friday and Easter Sunday; this must be the same as the information provided on the pharmacy’s NHS website profile. Please don’tnote that making changes at NHS Profile Manager is also expected to make changes to NHS website.
PSNC webpage on the NHS website
NHS Service Finder is a free online search tool that uses information from the DoS and NHS website. NHS service search:
- Enables pharmacy team members and other healthcare professionals to quickly look up DoS information, allowing a patient to be directed to the most appropriate department for their needs;
- Provides access to information from the Emergency and Urgent Care Services Directory and the NHS website. This includes non-public phone numbers (if available) and information about who is eligible for service and how to refer a patient; and
- Includes maps and directions to services, plus the ability to email service information directly to your patient.
Learn more about NHS Service Finder
NHS England and NHS Improvement National DoS Team
The DoS team alongside other NHSE&I teams help set policy on the use of DoS information and related tools.
NHS Digital is involved in managing the IT aspects of the DoS and includes the NHS Profile Manager and the NHS Service Finder tools.
Local DoS teams
Local DoS teams help manage and maintain local DoS information.
A list of local contact details is available for NHS Service Finder users (available for healthcare staff such as pharmacy team members and LPC members): Local DoS team contact list (login required ). Now NHS Profile Manager does not allow the e-mail address to be corrected if it is incorrect. However, community pharmacy contractors should be able to update DoS information without having to contact the local DoS team directly (see ‘NHS Profile Manager‘ section). In some cases, local pharmaceutical committees (LPCs) can work with local DoS teams regarding relevant requests from pharmaceutical contractors for local DoS information.
If you have any questions about this webpage or need more information, please contact [email protected]
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For more information on this subject, please email [email protected]