The best software solutions and technology providers in the franchise industry

The ever-evolving digitization of the industry is advancing at a relentless pace and the franchise industry has become an enthusiastic participant. Whether you are a franchisor or franchisee, custom software solutions and platforms have become an integral part of the systems and process landscape. From franchisors using custom CRM platforms to optimize relationship management, to franchisees having access to automated reporting and invoicing tools, the capabilities offered by software service providers make our lives easier and more efficient.

The cloud-based architecture has increased the capacity of franchise networking systems, and mobile apps facilitate franchise-related service calls. This new level of functionality has become an integral part of the sales pitch for any franchise related recruiting as brands are keen to communicate their cutting edge advantages over the competition.

Related: 5 Strategic Use Cases for Software in Your Business

Entrepreneur announced its annual Top Franchise Providers Ranking, a multi-faceted directory that includes the best of the best service providers in the industry. If you’re a franchisor looking for enhanced capabilities for your systems, processes, and network architecture, a good place to start is this list of the top 10 software solutions and technology providers that each earned a well-deserved spot on our 2022 list. . Here’s what each of these ranked companies had to say about themselves:


HubSpot (NYSE: HUBS) is a leading growth platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, more than 60,500 total customers in over 100 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of a marketing hub, a sales hub, a services hub, and a powerful free CRM, HubSpot gives businesses the tools they need to grow better.

Serviceminder is the platform for managing and operating home service brands. From tracking marketing efforts to delivering professional online proposals directly to clients, capturing leads, and more. Serviceminder provides unique tools and integrations designed to make your brand stand out from competitors.

3. FranchiseSoft

FranchiseSoft is an all-in-one Saas software for managing franchisors and franchisees. It has a robust CRM that can be used for franchise development, and franchisees can use it to manage relationships with their customers. The marketing module enables marketing automation with emails and SMS. The franchisee management and support module ensures that all communications and tasks are logged with your franchisees. In addition, the financial module allows you to automate your financial reports and invoicing. Other modules include digital library and field planning module with mobile app and much more. Contact us for a demo today! According to FranchiseSoft CEO and co-founder Jam Hashmi, their focus makes them one of the top vendors in the industry. “Our focus on high contact and high service is one of FranchiseSoft’s key differentiators,” says Hashmi. “Our team takes a very personalized approach to training and onboarding our clients, making it easy for them to learn and adopt the software in their franchise network.”

How does this translate into superior customer service? “To save a franchisor time and money, FranchiseSoft has several modules that can automate processes for any department in a franchisor’s organization. From selling franchises to onboarding and from training new franchisees – to monitoring agreements, calculating royalties and invoicing fees to franchisees. . Everything is perfectly integrated in a clear and intuitive layout.”

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4. Client Tether

ClientTether is a CRM and lead response automation, sales automation, and online review management platform that was built by franchisors and franchisees for other zors and zees. We combine a streamlined yet robust CRM that was built with hierarchical franchise structures in mind with industry-leading engagement automation tools. As your leads come in, we literally ring your phone to connect with your leads. Our engagement tools also include SMS, email, call reminders, cross-team/third-party email, and more. We also have a proposal/quote management tool, call portal resources, royalty reporting and robust analytics.

5. Fran Connect

FranConnect is the leading franchise management software provider. For nearly twenty years, the FranConnect platform has served as the sales, operations and marketing backbone of more than 800 brands worldwide. Nine of the Franchise Times’ 10 fastest growing franchise businesses rely on FranConnect to drive growth, improve profitability and streamline operational performance. FranConnect customers span all sizes, growth stages and industries and are growing on average 44% faster than the broader franchise market. Backed by private equity investor Serent Capital, FranConnect is headquartered in Herndon, Va., with global sun-tracking operations.

6. Zoho

With over 45 apps in nearly every major business category, including sales, marketing, customer support, accounting, and back-office operations, and a range of productivity and collaboration tools, Zoho Corporation is one of the most prolific software companies in the world. Zoho is privately owned and profitable, with over 8,000 employees. Zoho is headquartered in Austin, Texas, and its international headquarters in Chennai, India. Additional offices are in the United States, India, Japan, China, Singapore, Mexico, Australia, the Netherlands and the United Arab Emirates. Zoho respects user privacy and does not have an advertising revenue model in any part of its business, including its free products. More than 50 million users worldwide, spanning hundreds of thousands of businesses, rely on Zoho every day to run their businesses, including Zoho itself.

Related: 4 Franchise Tools Every Franchise Should Have On Their Radar

7. Integrated AXIS

Experts in data-driven franchise sales and marketing solutions, Integrated AXIS helps franchisors implement their growth strategies with CRM, marketing automation, and e-commerce while enabling franchisees to communicate with prospects and customers via email, direct mail, and live calls. AXIS specializes in consulting, implementing and managing franchise lead nurturing services. AXIS has created a brand around its modern and powerful franchise development solution; Intelligent lead nurturing. Through timely, personal and relevant communications, Intelligent Lead Nurturing will generate as many qualified applicants as possible for your franchise opportunity from the leads you have generated. Don’t waste time on tire throwers while your cables are automatically warmed up.

8. Sales Force

Salesforce is the global leader in customer relationship management (CRM), bringing businesses closer to their customers in the digital age. Founded in 1999, Salesforce enables businesses of all sizes and in all industries to leverage powerful technologies—cloud, mobile, social media, Internet of Things, and artificial intelligence—to connect with their customers in whole new ways.

9. Shipping

Dispatch is a Boston-based enterprise software company whose mission is to help the home services industry meet the growing demands of the modern customer. Dispatch powers modern service by seamlessly connecting brands to an army of expert local contractors on-demand, providing those contractors with an intuitive platform to assign and manage jobs, and automatically communicating service details to the customer through their mobile device. Dispatch connects people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the business.

10. FRM Solutions

To FRM Solutions, our name defines us. FRM stands for Franchise Relationship Management. Because we put relationships at the center of everything we do, we put you first, so you can put your franchisees first, enabling them to serve your end customers with excellence and pride. FRM is continually innovating to provide you with the latest technology and the best tools, designed specifically for franchisors and tailored precisely to your needs.

Related: 5 Sales and Marketing SaaS Solutions That Will Empower Franchise Owners

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